Three Ways To Reach Us

Get Magicreels Casino Contact Details That Reach A Real Person

Live chat, e-mail or phone reaches our team 24 hours a day, seven days a week, in English, German, Finnish and Norwegian.

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Paid out today

428,781 £

6,234 Players online now

UK Gambling CommissionLicensed and regulated under UK GC licence 96507-3627-R-987325

20-minute payoutsAverage withdrawal time of 20 minutes, processing £55M weekly

Bank-grade security256-bit TLS encryption protecting 460,000+ player accounts

Faster Answers, Less Waiting

Live chat, e-mail and phone for players

Magicreels Casino keeps all three channels staffed round the clock, so nobody waits until Monday.

Got A Minute To Chat?

Live chat on the site suits anything urgent, from a stuck spin to a missing bonus, and typically gets a reply in two minutes at any hour.

Start The Chat

Magicreels Casino E-Mail Desk

Writing to [email protected] suits paperwork, statements and anything you want in writing; a reply usually lands within eight hours, day or night.

Write To Us

Rather Talk It Through?

Calling +44 20 9118 5977 (GMT) gets a person on the line in about two minutes, which helps when a withdrawal or login problem needs sorting step by step.

Call Support

UK Support

Magicreels Casino Support Built For The United Kingdom

Here is the number, clock, language and watchdog that apply to players in the United Kingdom.

Reaching Us

United Kingdom phone+44 20 9118 5977

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

E-mail address[email protected]

Who Watches Us

Supervisory authorityUK Gambling Commission, 96507-3627-R-987325

Getting Help

Gambling help organisationsGamCare, BeGambleAware, GAMSTOP

Step Outside The Game And Get Help

Sometimes the honest answer is that you need help rather than another payment method. GamCare, BeGambleAware and GAMSTOP all work on gambling harm in the United Kingdom, offer their services free, and do not answer to us.

GamCare. Talk to trained advisers about debt, pressure at home, or a habit that has grown past what you expected.

BeGambleAware. Read plain guidance on spotting risk in your own play and find local services near where you live.

GAMSTOP. Add your name to a register that blocks gambling with every licensed operator in the United Kingdom.

Find Out More

Magicreels Casino Desks

Your Message Keeps Landing In The Wrong Inbox

One correct address beats three forwards, so your question lands with the team that can actually fix it.

Account Desks

General support[email protected]

Document verification[email protected]

Payment Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Checking the fine print

The Registered Company Behind Magicreels Casino

By the end you will know the company, its licence and where to write.

The company

Legal nameMagicreels Casino Ltd

Company numberCompany No. 39820450 (United Kingdom)

Company addressHigh Street, London

The licence

RegulatorUK Gambling Commission

Licence number96507-3627-R-987325

Written contact

Support e-mail[email protected]

Magicreels Casino clock

Answer Times Across Chat, E-mail And Phone

This block settles how fast each of the three channels answers you.

Live chat

Live chat hours24 hours a day

Live chat first reply2 minutes

Time zone for all hoursGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+44 20 9118 5977

Phone waiting time2 minutes

Quick Replies

Straight Replies To Common Worries

Wondering whether anyone will answer in your own language, at night, or at all.

trustCan I get support in German or Finnish?+

Yes, and in four of them. Our team replies in English, German, Finnish and Norwegian, so a British player can keep it in English while relatives abroad write in their own language. Say which language you prefer in the first line and the reply comes back in it.

trustCan I reach support late at night on Sundays?+

Yes. Someone is on the line at every hour of the day and every day of the week, in GMT, so Christmas morning and three in the morning both count. Live chat and phone usually reach a person inside two minutes.

trustWhen should I escalate a complaint past the agent?+

Ask the agent to pass your case up, then write to [email protected] if you are still unhappy with the answer. Our complaints team reviews the exchange and replies in writing. Take unanswered issues to the UK Gambling Commission, our named regulator.

trustWhat happens when I cannot remember my login?+

Two details do the job: the email address you log in with and your date of birth. Mention the last payment method you used and a reference number if you have one. Nobody at Magicreels Casino will ever ask for your password.

trustWhen a casino is licensed, how long does approval last?+

Magicreels Casino Ltd holds a licence from the UK Gambling Commission under number 96507-3627-R-987325, and that licence is the one to check when you want proof we are answerable here. Ask any agent to confirm it if you would rather hear it from a person.

trustWhat happens when I send my documents in today?+

Most checks finish well inside a single working day. Standard verification takes around nineteen hours once your documents land, and the clock starts when the proof of identity, proof of address and payment method confirmation arrive.

Magicreels Casino complaints

A Complaint That Climbs Until It Is Settled

Complaints follow the same steps our English-speaking support team uses every day.

Have You Got It All Down?

Write to [email protected] with your account e-mail, the date, and what went wrong. Include screenshots and any reference numbers, so nothing is guessed at.

Your Reference Number

You get a reference number once the case is logged, and a written answer follows within eight hours of the e-mail arriving.

The Escalation Request

If the reply leaves questions open, ask for the case to be reviewed by a senior member of our team. Ask for the review in the same e-mail thread.

Take It To The UK Gambling Commission

After our final answer, take the case to the UK Gambling Commission, which licenses Magicreels Casino Ltd. Give the regulator your reference number.

Magicreels Casino Gets You Sorted Faster With Five Details

Have these open or beside you and the first reply can solve it.

Your account e-mail address
Photo ID, front and back
A recent proof of address
Payment method confirmation
The reference or transaction ID